Privacy Policy

Welcome to Alalagune Hotel Bar & Restaurant (https://alalagune.com). We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, make a reservation, or interact with our services. By using our website, you consent to the practices described in this policy. If you do not agree, please refrain from using our services.

1. Information We Collect

We may collect the following information to provide you with the best possible experience:

• Personal Details: Full name, email, phone number, address, identification documents (passport, ID card, driver’s license).
• Reservation Details: Check-in/check-out dates, number of guests, room preferences, and special requests.
• Payment Information: Credit/debit card details, billing address, and transaction history (processed securely).
• Guest Services Data: Preferences related to dining, spa, events, or other services during your stay.
• Website Data: IP address, browser type, cookies, and analytics information when you visit our website.
• Security Data: CCTV footage and incident reports to ensure safety on our premises.

2. How We Use Your Information

We use your information to:

• Process reservations and payments.
• Communicate booking confirmations, updates, or promotional offers (if you have opted in).
• Provide personalized services during your stay.
• Improve our website, guest experience, and customer support.
• Comply with legal and regulatory requirements.

3. Sharing Your Information

We do not sell your personal information. However, we may share data with trusted third parties, including:

• Payment Processors – to handle secure transactions.
• Booking Platforms – if you made a reservation through a third-party provider (e.g., Booking.com, Expedia).
• Government Authorities – when required by law or regulation.
• Service Providers – IT, email, or marketing support, under confidentiality agreements.

4. Data Security

We implement industry-standard measures to protect your data, including:

• SSL encryption for online bookings.
• Secure payment gateways.
• Restricted access to personal data by authorized hotel staff only.

5. Data Retention

We retain personal data only as long as necessary to:

• Complete your reservation and stay.
• Fulfill legal obligations (e.g., guest registration records, tax compliance).
• Provide marketing communications (with your consent). After this period, data is securely deleted or anonymized.

6. Cookies & Tracking

Our website uses cookies to:

• Enable bookings and site functionality.
• Track performance through analytics.
• Personalize your browsing experience.
• You may disable cookies in your browser settings. However, some features of our site may not function properly.

7. Your Rights

You have the right to:

• Access the information we hold about you.
• Request corrections or updates.
• Request deletion of your data (subject to legal requirements).
• Withdraw consent from marketing communications.

To exercise these rights, please contact us.

8. Children’s Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from minors. If we discover that we have unintentionally collected such data, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated Date.”

10. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:
A’ La Lagune Hotel Bar & Restaurant
A: Congo Town, Monrovia, Liberia
E: info@alalagune.com
P: Phone: (+231) 776.527.939